General Terms and Conditions

AC Mormoloc Consulting s.r.o.

Registered office: Korunní 2569/108, 101 00, Prague 10 – Vinohrady, Czech Republic

ID (IČO): 24044920 | File number: C 437585, registered with the Municipal Court in Prague, Czech Republic

E-mail: info@zlatasicilie.cz | Phone: +420 705 903 736

1. Introductory Provisions

1.1. These Terms and Conditions (hereinafter "Terms") of AC Mormoloc Consulting s.r.o. (hereinafter "Seller") govern the mutual rights and obligations arising in connection with or on the basis of a purchase contract (hereinafter "Purchase Contract") concluded between the Seller and any natural person acting as a consumer (hereinafter "Buyer") through the Seller's online store.

1.2. The online store is operated by the Seller on the websites https://www.zlatasicilie.cz/, https://goldenes-sizilien.de, and https://goldenessizilien.de (hereinafter collectively "Website").

1.3. These Terms apply exclusively to consumers. They do not apply if the person intending to purchase goods from the Seller is a legal entity or acts within their business, entrepreneurial, or independent professional activity.

1.4. Contract Language: The Purchase Contract and these Terms are drawn up in the Czech, German, or English language, depending on the language version of the Website selected by the Buyer. The Purchase Contract may be concluded in any of these languages.

1.5. Provisions deviating from these Terms may be agreed upon in the Purchase Contract. Such deviating provisions shall take precedence over these Terms.

2. User Account

2.1. Based on the Buyer's registration on the Website, the Buyer can access their user interface to order goods (hereinafter "User Account"). The Buyer may also order goods without registration.

2.2. When registering and ordering goods, the Buyer is obliged to provide correct and truthful information and update it in the event of any changes.

2.3. Access to the User Account is secured by a username and password. The Buyer is obliged to maintain the confidentiality of these credentials.

2.4. The Seller may delete the User Account if it remains unused for more than 12 consecutive months, or if the Buyer breaches their contractual obligations under the Purchase Contract.

3. Conclusion of the Purchase Contract

3.1. All presentation of goods on the Website is informative and non-binding. The Seller is not obliged to conclude a Purchase Contract regarding these goods.

3.2. The Website contains information about the goods, including prices (inclusive of VAT and all applicable taxes and fees) and shipping options. The prices remain valid for as long as they are displayed on the Website.

3.3. To order goods, the Buyer completes the electronic order form. Before submitting the order, the Buyer is given the opportunity to check and correct any data entered.

3.4. The Buyer submits the order by clicking the button clearly marked "Buy Now" or "Order with Obligation to Pay" (or local language equivalents such as "Zahlungspflichtig bestellen" or "Koupit nyní"). By clicking this button, the Buyer places a binding offer to purchase.

3.5. The Seller will immediately confirm receipt of the order by sending an automated email. The Purchase Contract is officially concluded only when the Seller sends a separate, manual Order Confirmation (Acceptance) email to the Buyer.

4. Price of Goods and Payment Terms

4.1. The Buyer may pay the purchase price and delivery costs via the methods made available at checkout, which may include:

Cash on delivery (where available);

Bank transfer to the Seller’s designated account;

Online credit/debit card payment or secure online payment gateway.

4.2. In the case of cashless payments, the purchase price is due immediately or within the timeframe specified during the checkout process.

4.3. The Seller reserves the right to request full payment in advance before shipping the goods, particularly if the Buyer has previously failed to accept a delivery.

4.4. The Seller is a VAT payer. A tax invoice (invoice) will be issued after the payment of the purchase price and sent electronically to the Buyer’s email address.

5. Right of Withdrawal (Cancellation Policy)

5.1. Crucial Food & Sealed Goods Exception

The Buyer acknowledges that, pursuant to EU consumer protection laws (including § 1837 of the Czech Civil Code and § 312g of the German Civil Code), the right of withdrawal does not apply to:

Sealed goods that are not suitable for return due to health protection or hygiene reasons, if they were unsealed after delivery (this applies directly to opened, unsealed, or damaged bottles of olive oil, tins, or other food products);

Goods that are subject to rapid decay or rapid deterioration;

Custom-made goods (such as custom-designed gift boxes prepared to the Buyer’s specific requirements).

5.2. Period for Withdrawal

For unopened, completely sealed, and undamaged goods, the Buyer has the right to withdraw from the Purchase Contract without giving any reason within fourteen (14) days from the day on which the Buyer (or a third party designated by the Buyer) takes physical possession of the goods.

5.3. Methods of Submission

To exercise the right of withdrawal, the Buyer may choose one of the following methods:

1. a) Online Portal (Recommended): The Buyer may submit their withdrawal electronically through the secure client portal on the Website at:

🇬🇧 English: zlatasicilie.cz/en/my-order/

🇩🇪 German: goldenes-sizilien.de/kundencenter/meine-bestellung/ or goldenessizilien.de/kundencenter/meine-bestellung/

 🇨🇿 Czech: zlatasicilie.cz/klient/moje-objednavka/

The Seller will immediately confirm receipt of such electronic withdrawal via email.

1. b) Written Notification: The Buyer may send a clear, written statement via email to info@zlatasicilie.cz or by post to the Seller’s registered office, using the standard withdrawal form template provided on the Website.

5.4. Return of Goods and Shipping Costs

5.1.1. If the Buyer withdraws from the contract, they must return the unopened, sealed goods to the Seller's specialized logistics partner without undue delay, and no later than fourteen (14) days from notifying the Seller of the withdrawal.

5.1.2. Physical returns are handled exclusively at this logistics address:

Recipient: Storagepoint s.r.o. (Attn: Zlatá Sicílie)

Address: Trabantská 692/31, 190 15 Praha 9, Czech Republic

5.1.3. Cost Burden: The Buyer bears all direct costs associated with shipping and returning the goods to the Seller’s designated logistics partner address.

5.5. Refund Process

The Seller will refund all payments received from the Buyer, including standard outgoing delivery costs, within fourteen (14) days from the day the Seller receives the returned goods back, or receives proof that the Buyer has sent the goods back. The refund will be made using the same payment method used for the original purchase.

6. Transport and Delivery

6.1. The Seller delivers goods to the Czech Republic, Germany, and other countries explicitly listed on the Website. Shipping costs and estimated delivery times are clearly displayed to the Buyer before the order is completed.

6.2. The Buyer is obliged to accept the goods upon delivery. If repeated delivery attempts are required due to reasons on the Buyer’s side, the Buyer shall bear the additional delivery costs.

6.3. Upon receiving the package from the carrier, the Buyer is highly advised to check the integrity of the packaging. If the packaging is visibly damaged in a way that suggests the goods inside may be damaged or leaked, the Buyer should refuse the delivery and notify the carrier and the Seller immediately.

7. Rights from Defective Performance (Warranty / Claims for Defects)

7.1. The Seller warrants to the Buyer that the goods are free from defects at the time of delivery. Specifically, the Seller is liable that the goods match the description, quantity, quality, and are fit for their intended purpose.

7.2. Food and Shelf-Life (Best-Before Date):

For perishable goods or items with a designated shelf life (such as olive oil), the Seller's liability for defects is limited to the best-before date (Mindesthaltbarkeitsdatum / MHD) printed on the packaging, provided that the Buyer has stored the product correctly (kept in a cool, dark place, away from direct sunlight and heat).

The statutory 24-month consumer warranty applies only to the extent that a defect must have already existed at the time of delivery (e.g., the oil was already rancid upon arrival, or the bottle was improperly sealed by the manufacturer). It does not cover natural degradation or spoilage caused by improper storage after delivery.

7.3. If a defect appears, the Buyer must notify the Seller without undue delay at info@zlatasicilie.cz.

7.4. If the delivered product is genuinely defective, the Buyer is entitled to a replacement (a new bottle of oil) or, if a replacement is not possible or reasonable, an appropriate discount or a full refund.

8. Out-of-Court Dispute Resolution

8.1. The European Commission provides an online platform for dispute resolution (ODR), accessible at: https://ec.europa.eu/consumers/odr.

8.2. Czech Republic: The authority responsible for the out-of-court settlement of consumer disputes is the Czech Trade Inspection (Česká obchodní inspekce), Štěpánská 567/15, 120 00 Prague 2, web: https://adr.coi.cz.

8.3. Germany: The Seller is neither obliged nor willing to participate in dispute resolution proceedings before a German consumer arbitration board (Verbraucherschlichtungsstelle) under the German Consumer Dispute Resolution Act (VSBG).

9. Privacy Policy & Marketing

9.1. The protection of the Buyer's personal data is governed by the General Data Protection Regulation (GDPR). The detailed terms of how personal data is processed are laid out in a separate Privacy Policy document available on the Website.

9.2. The Buyer will not be signed up for promotional newsletters automatically merely by agreeing to these Terms and Conditions. Email marketing (newsletters) is strictly sent only to Buyers who have given their explicit, active consent (via a separate checkbox or Double Opt-In process), or as otherwise permitted by applicable laws for existing customers.

10. Final Provisions

10.1. Choice of Law: All agreements between the Seller and the Buyer shall be governed by the laws of the Czech Republic.

10.2. This choice of law does not deprive a consumer residing outside the Czech Republic (e.g., in Germany) of the protection afforded to them by the mandatory provisions of the law of the country where they have their habitual residence (pursuant to Article 6 of the Rome I Regulation).

10.3. If any provision of these Terms is or becomes invalid or ineffective, the remaining provisions shall remain fully valid and effective.

10.4. The Purchase Contract and these Terms are archived by the Seller in electronic form and are not publicly accessible.

10.5. The Buyer assumes the risk of change of circumstances within the meaning of § 1765 (2) of the Czech Civil Code.

Effective as of February 17, 2026.